Anonymous
map-marker Miami, Florida

Claims

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Haagen Dazs - Claims
Haagen Dazs - Claims - Image 2
No have a caramel the ice cream didn't taste like dulce de leche and there was no caramel at all, I called to complain I'm waiting for my coupons
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Bertrand Cib

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Verified Reviewer
| map-marker Belle Vernon, Pennsylvania

Because I love the ice cream

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Tried calling them and they are very rude. I was calling to give a great review and the woman hung up on me.
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User's recommendation: Don’t ever try to call them. Very rude

Joe W Hib

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Verified Reviewer

Product no lomnger premium - full of (hot) air

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Haagen Dazs - Product no lomnger premium - full of (hot) air
Updated by user Mar 28, 2022

Customer Service reached out via email, asked for identifying numbers, etc. and picture of "air pocket".

And address to send coupons.I provided all identifying numbers, pictures of carton, including carton on scale showing it weighed far less than normal, and explained it was not an air pocket...the entire carton was light and full of air as the least premium ice creams. 2 weeks went by, and no response.

I emailed again. 2 more weeks - no response.So after initial response, they ghosted me.NOT RESOLVED!

Original review Feb 25, 2022
ice cream was superlative for years - now sucks. Formula changed to incorporate more air for higher profits, poor taste, texture, value...F...ng their customers
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Loss:
$12
Pros:
  • Used to be premiumice cream
Cons:
  • Changed formula
  • Cheapened product
  • More air

Preferred solution: Let the company propose a solution

User's recommendation: Try Ben & Jerry;s...or anything else, Haagen Daz dead

Cynthia J Avn

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Verified Reviewer
| map-marker Chicago, Illinois

I love the flavor ice cream honey salted caramel almond butter no longer find it

I was told that a particular brand of Häagen-Dazs Dax's favor would be shipped to different Jewels stores in Chicago and after burning gas For weeks I'm now told today that this particular brand of ice cream cannot be arriving to the stores

The flavor is honey salted caramel almond. I was given a rain check from Jewels grocery store but they also informed me that they will not be getting this particular Flavor of cream in.

I am wanting monthly fixed income but I was willing to set aside some funds to see if I could order this particular flavor. I called the customer service line and was informed that I cannot order it nor do we have any idea if this particular flavor will arrive back in Chicago in the grocery stores.

Im not ready to tear up my rain check on Jewels grocery stores because Im hoping that some somewhere this particular brand of ice cream will be available in Chicago. I know if its not on sale I will probably have to pay regular price but Im willing to if need be.

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Preferred solution: Hopefully to locate this particular flavor of ice cream and to be able to use my rain check from Jewels grocery store which expires in two weeks

User's recommendation: Don’t tell the customer to check at the grocery stores and calls the customer to run around and burn gas when the product is not even at the store

Anonymous
map-marker Kearny, New Jersey

Product deficiency

New flavor coffee brownie chips is awful. The chips were bitter and hard. Also, the exterior containers have been changed, too much color and looks artificial. Not able to recognize the package as hagendaz
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User's recommendation: Call customer service if any complaints

Anonymous
map-marker Queens, New York

Quality control

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Haagen Dazs - Quality control
Haagen Dazs - Quality control - Image 2
The quality and presentation of this product leaves a lot to be desired. Not appealing at all. I am going to send an attachment and let the consumers be the judge.
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User's recommendation: Buyer beware !

Anonymous
map-marker Valrico, Florida

Certain flavors

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Customer Service is closed, I left a message Hopi g to hear back from them tomorrow. Just wanted to ask about certain flavors that we love and have not seen in a while.
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Anonymous
map-marker Hicksville, New York

Missing flavors

Would like to k ow where the Summer Berry sugar cone pops are from last summer? U have the cake pops but last years flavor was much better! Also why did u stop making chocolate coconut caramel pops? Bad decision!!!
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Vernetta S Exw
map-marker Philadelphia, Pennsylvania

Discrimination

I have NEVER experienced such gross unprofessionalism, disregard for employees and the length of trouble I am enduring, just to get the issue resolved. I am filing a claim with the Labor Department since no one has yet to contact me or my granddaughter! I have called over 19 times and still am unable to speak with someone in HR or corporate! So no! I am going to news media as well!
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Preferred solution: Jelisa King at King of Prussia site to be terminated for gross misconduct, verbal and emotional abuse towards a minor who was an employee at the time. When trying to speak with her, she yelled, cursed and hung up the phone on me.

Anonymous
map-marker Washington, District Of Columbia

The ice cream use to be the best, best to me, but now, when I buy your ice cream, it taste so weak as if the potency is gone. At one time the strawberry, pecan and chocolate will make :

what has happened to the dynamite taste. I am very disappointed because the flavor has weakened. At one time, I would become very selfish with my haagen dazs. Did you guys begin using a cheaper ingredient? It just doesn't have that knock out potent flavor. Do something about it. Summer is here!
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Ebony S Azu
map-marker Chicago, Illinois

Worker speaking Spanish very rude

I wanted to scan my reward for the app and the 2 works started speaking Spanish to each other about me not knowing Im Puerto Rican and on top of everything they didnt let me use my coupon
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Loss:
$11

Preferred solution: Let the company propose a solution

User's recommendation: Puerto Rican and on top of everything they didn’t let me use my coupon

Anonymous
map-marker Old Saybrook, Connecticut

Dissatisfaction with my all time favorite ice cream brand

I have noticed quite recently; last few months that , that Haagen Dazs ice cream has become watery and less creamy. I have noticed this in flavors coffee chip, mint chocolate chip and Vanilla swiss almond most recently. The ice cream was purchased from a Stop and Shop in Old Saybrook,CT. I look forward to getting a response.
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Preferred solution: an answer is all I'm expecting.

User's recommendation: not looking for a refund

Trac Star

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Verified Buyer
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Verified Reviewer

Poor Customer service and Overcharged

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Haagen Dazs - Poor Customer service and Overcharged

On Saturday Aug. 14th 2021, at approximately 3:45 pm I entered the Haagen Daz shop #440 located at 242 South St Philadelphia Pa.

19147. I spent a few minutes deciding what I wanted with my wife and two children my wife placed her and the kids order first . Simultaneously I placed my order with a different salesperson named Paris V as I was placing my order I noticed that Paris had a very poor attitude and that the portion of my ice cream was much smaller than what my wife and children were given by the other salesperson I asked Paris could she adjust the portion size and she grabbed a small spoon and added a half teaspoon of ice cream which seemed to be sarcasm. Paris then slammed the glass door to the ice cream case shut and moved aggressively to the register, at which point I asked Paris why did she slammed the door to the freezer is it because I asked for a better portion of Ice cream.

Paris responded by saying sorry if it may have seemed that I slammed the door but that's just the way I closed it . I then told her that I did not want my ice cream any longer because I believe that she was angry at the fact that I questioned the ice cream portion and that her customer service skills were very poor, I told her that I would pay for my wife and children which was a total of 3 cups at $5.95 each. At this point Paris, did not reply she asked me how I was paying. I gave Paris, my credit card and she charged my card for 4 cups of ice creams instead of 3 like I asked.

I asked another salesperson who the manager was and she pointed at Paris discreetly. I asked that salesperson who was in charge over Paris, and that salesperson did not reply. I went back to Paris who at this point went towards the back of the store and I asked her to refund me for the 4th Ice cream cup that I asked not to be charged for in the first place. Paris asked for my credit card and inserted it into the square reader and told me I was refunded for $5.95.

After leaving the store I noticed that the receipt for the 5.95 refund was actually another charge so I went back in the Ice cream shop and pointed this out to Paris after she looked at the receipt her along with another employee assured me that it was a refund , I pointed out that no where on my receipt did it say refund and that it actually said credit sale . Paris and the employee told me that it just looks that way but you've been refunded. I later checked my account with my credit card company and I was charged twice by Paris once for $23.95 and another $5.95 in addition to the first charge. I should only be charged for 3 cups at $5.95 each which is a total cost of $17.85.

I am now owed a total refund back to my credit card of $11.90 . I would like an immediate refund of $11.90 and Paris V. should be reprimanded for her unprofessional and rude disposition towards me in front of my family and another customer who was in the store as well . My children are 6 and 4 years old and had to witness this nasty behavior from Paris.

I have been going to this Haagen Daz shop for over 25 years and have never experienced this kind of treatment the training that is going on now is horrible if Paris really is a manager then that needs to change. As I was leaving the Ice Cream shop after challenging the receipt in regards to the alleged refund Paris along with two other employees were snickering about me on my way out the door and at least 4 new customers entered the shop at this point right before I left so this snickering was done in front of and in earshot of patrons. I felt humiliated and embarrassed. As a longtime customer I deserve more respect than this I am 52 years old and have worked in Philadelphia Pa.

as a Real estate salesperson and this is not good for the Haagen Daz brand. register

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Loss:
$12
Pros:
  • Love the different flavors
Cons:
  • Horrible behavior

Preferred solution: Full refund

User's recommendation: Beware of the rude manager Paris V., at Haagen Daz 242 South Street Philadelphia Pa

Mel G Ndp
map-marker The Bronx, New York

I didn't receive birthday free scoop or cone in email

Spoke with April and she said she will be returning call once she hears back from computer department.
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Preferred solution: Birthday acknowledgment

Mike H Fok

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Verified Reviewer

Foul tasting Caramel Cone Ice Cream

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Haagen Dazs - Foul tasting Caramel Cone Ice Cream
My wife took one bite and thought something was wrong. I took a bite and confirmed that the taste was definitely wrong. There was a strong flavor of some kind of petroleum product in the ice cream, almost tasting like gasoline. We had to dump the whole pint after those 2 bites, which was a shame because we are both real fans of this flavor. We have had it many, many times before and have never come across this type of experience.
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Loss:
$4

Preferred solution: insure that future purchases don't suffer similar consequences

User's recommendation: Very rare problem but buy 2 to make sure you cover any problem!